Question 1

Can a character come to my little ones party?

Accepted Answer

Yes of course, please book the Character party package.  Character availability is dependent on the date/time you are looking at.   Please see our "character" page on our parties tab for more information and photos.

Question 2

I have booked a play session and can`t attend, what are my options?"

Accepted Answer

As stated in the T&C`s all bookings are unfortunately non refundable or non transferrable. However, you can gift your booking to a friend. Simply get them to give your name on arrival to reception.

Question 3

Do you run any classes?

Accepted Answer

Yes! Our sell out "Baby and Me" and "Toddler and Me" classes run every week.    Baby and Me runs Wednesdays at 9:30-11:15 or Thursdays at 11:45-1:30. Classes are available to block book at £37.50 for 6 weeks meaning you get 1 week free or you can PAYG at £7.50 availability dependent. Your sessions do not need to run for 6 weeks consecutively, but can not be changed once booked.  All classes include an hour Sensory for Babies session followed by coffee & cake! Additional little ones and adults can be added for £5 each.   Toddler and Me sessions run on Fridays at 9:30-11:15. Classes are available to block book at £42.50 for 6 weeks meaning you get 1 week free or you can PAYG at £8.50 availability dependent. Your sessions do not need to run for 6 weeks consecutively, but can not be changed once booked.  All classes include a Mini Music session, a Mini Movers session, play, snacks for the little ones as well as coffee and cake for the adults. Additional little ones and adults can be added for £5 each.

Question 4

My little one has an allergy and is coming to a party/play session what do I need to do?

Accepted Answer

We understand having a little one with an allergy can be very scary at times. We are well known for our extensive allergy menu which can be viewed on our "menu" tab. If you wish to discuss your allergy in advance, please give us a call or send us a message on facebook and a member of the management team will give you a call and we will ensure we have something your little one can eat. You are welcome to see all packaging to make sure you feel comfortable with your little one eating.  
If your little one is coming to a party give us a call and we will make sure your little one has a similar meal to the other children so they don`t feel left out. An allergy form will need to be signed before we can feed your little one so you can make sure you are 100% comfortable before we feed them.

Question 5

Can I upgrade or alter my party now I have booked?

Accepted Answer

Of course! Party deposits are non-refundable but you can alter your party up until 2 weeks before your party date. Party numbers can be altered at any point as long as you meet the minimum numbers. We can run parties for less kiddies, however the minimum payment is required. If you want to upgrade to a Character Party this will be dependent on staff availability, so let us now as soon as you can.

Question 6

I have a free play pass that has expired can I use it?

Accepted Answer

If your expiry date has expired during lockdown then yes of course you can still use it. Please book a play session as normal and just let us know that you have a free play pass to use and bring it with you when you come to play. Play passes cover the entry price of 1 child and 1 adult.  Additional children and adults will be charged for at the appropriate price at the time of your play session.

Question 7

When does my party payment need to be paid?

Accepted Answer

Once you have paid your £25 deposit the rest of the money is due 2 weeks before your party date. The amount you pay will be based on the minimum number of children for your chosen party package. Any additional children will be paid for on the day.

Question 8

I want to book a party, how do I do this and what is the deposit?"

Accepted Answer

We would love to host your little ones celebration. Head over to our "party" tab to have a look at all our packages and then get in touch with us. You can call us between 9-6 Monday to Friday or between 9-5  at the weekend on 0114 269 6000. Please bear with us, the phones do get very busy.   If you would like to contact us online please head over to our Facebook page or email us at info@playmaniasheffield.co.uk.  
Simply copy and paste the form below and send it across to us and a member of the party team will get through to us as soon as possible:  1. Little ones name and age on their birthday 2. Preferred date and time of day 3. Preferred party package 4. Any allergies 5. Contact number and email address
6. Expected number of children (This can be altered)   Once we have confirmed availability a £25 non refundable deposit secures your slot.

Question 9

Do I need to book to come and play?

Accepted Answer

It really depends on when you want to come and play  At the moment mid week, term time sessions don't need to be booked.  We highly advise booking at weekends as it gets very busy.  For more specific session times can be found on our facebook page or on the "How to Book page" of the website

Question 10

Can I just walk in?

Accepted Answer

It really depends on when you want to come and play  At the moment mid week, term time sessions don't need to be booked. Walkin's are welcome  We highly advise booking at weekends as it gets very busy. However, if you want to risk coming down and we have space to accommodate you we will of course let you in to play but we can't guarantee it.   For more specific session times can be found on our facebook page or on the "How to Book page" of the website

Question 11

Who is responsible for supervising my child while we are visiting?

Accepted Answer

While at Playmania Sheffield parents/guardians are responsible for supervising their children at all times.

For weekend bookings see "How to Book"
No need to book for Mid Week play sessions

F.A.Q's